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FAQ: LOTS Dispense

How do I print out previous and current safety net reports?

From the LOTS Start Menu navigate to Reports > Patient Reports > Safety Net Cards. From the drop down menu select the year you need. Then select the patient required.

How do I dispense a Repat authority script (blank item)?

If the product already exists in the system you can select it from the script screen.

Ensure a Repat patient is selected in dispense, meaning the patient category should be either R or V.

In the drug line, type in a small sample of the product required, i.e. “fish” for fish oil. When the drug selection box appears, tick the box in the top right hand corner for “Show All” items.

Then select the item from the list. If the product doesn’t exist in the system, you will need to create it first via the stock cards module.

How do I add a drug card to an existing product (S3 & Private Dispensing)?

From the stock card module, at the top in the drug drop down menu select Create Drug.

This will create a drug information tab for the stock card. Select this view and on the right-hand side, ensure a schedule is entered – schedule numbers 3 or 4 should be sufficient.

In the indication section, right click and select Add Indication.

You will need to add two new indications. The first one should be named GENERAL and saved by pressing OK. The second one should be named S3 and will also need an “S” selected in the PBS Category drop down menu.

Save the changes to the stock card and you will now be able to dispense this item as a Private or S3 item.

Script price is 10% higher than it should be.

This is normally caused by the patient having their End Consumer status un-ticked within their patient record.

In the patient details screen, on the right hand side, above the patient history, there is a status box for denoting an End Consumer.

Ensure this is ticked – any previously dispense scripts with the incorrect pricing will need to be manually amended to refresh the price to the correct values.

How do I dispense a CTG Script?

In the Script view, type in a “CTG” prefix along with the  numbers provided on the script in the CTG Box (just to the right of Hospital Provider No.).

If the script is a handwritten script or the code provided is not working, you can type in “CTG00B” as a default code.

Rejection Codes R82,R84 or R105 (patient details don’t match)

LOTS has a feature for supplying a discrete Medicare name on the patient details screen. If there is information in here, the button will be yellow and LOTS will send this name to Medicare for all claimable scripts.

If the Medicare name is incorrect, remove it and LOTS will transmit the standard patient name instead. This feature is helpful when you have patients that don’t like to use their full name and prefer a shortened or alternate name instead.