FAQ: Amfac & Packman

How do I add medication to Packman profile? #

Right-click on profile “Add Medication to Profile”
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Fill in the left-hand form with Pharmacist, Prescribed By, Drug, Directions and other standard details.

Press TAB all the way through until the drug gets loaded on the bottom left screen. Save.
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How do I add/change Medicare names? #

Click on the Patient Details button on the top right of the Amfac Dispense view
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Click on the ellipsis (“…”) just to the right of the Card Line # and existing Medicare Name field. Update the patient’s Medicare name accordingly.
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How do I process a Repatriation script? #

Select a patient and make sure the category is set to Repat.

Select the “Blank Repat Ready prepared” if applicable, this should carry the V99F repeat code for claiming.

Add a suitable description in the Item Dispensed field.

Tab to the Recovery Price field and add the calculated value – make sure to put the price in the Recovery Price field, NOT in the Patient Price field. Finish the script as per usual.
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How do I resubmit all waiting scripts? #

Open the CTS Claims module to access the current open claim.

On the right-hand side, from the drop down, select “No PBS Online Info”
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Highlight all the scripts that are listed with a red waiting status “??”, right-click and then select Resend.

The scripts will periodically clear as they are progressively transmitted through the PBS Online service – ultimately there should be 0 scripts “waiting”
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How do I set up co-payment discounts? #

From the Dispense screen, on the top row, click on Options > Module setup.

In the Dispensing Setup window, scroll to the right of the top tabs to find “PBS Discounting”
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Click on Add to create a new rule. In the below example the rule that has been set is that all Concession and Repatriation scripts will be given a $0.50 discount.
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Note: Patient-specific Co-Payment Discounts take priority over global discounts. This can be set from within a patient’s details screen.
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