The Member Payment Exception report lets you list the inconsistency of the membership payment. It allows you to verify the discrepancies, the Customer may have.
To generate the member payment exception report:
1. In the RPM menu, click Reports and then click Customers.
2. Select Member Payment Exception.
The Member Payment Exceptions screen is displayed.
3. Set the Start Date and End Date of the account transactions.
4. Select View Report to view the report.
The Member Payment Exceptions report will be generated.
Sample of Member Payment Exception Report
The fields displayed in the sample report can vary depending on your selection. The items displayed have been described in the table below.
| Columns | Descriptions |
|---|---|
Date | The date on which the Membership fee is paid. |
Store | The name of the Store. |
Member Code | The member code of the Customer. |
Customer | The name of the Customer. |
Customer’s Membership Type | The current Membership type of the Customer. |
Member Fee | The amount Customer paid to obtain the membership. |
Membership Type Paid | The last membership type that the Customer paid. |
Amount Paid | The amount that the Customer paid for the membership. |
Exception Description | Describes the reason why the Customer’s name appeared on the exception report. Either the membership amount paid does not match their current membership fee or the amount paid does not match the current membership type fee (e.g. the current fee is $20 but paid only $10). |
