The Queue Script window shows the patient details and corresponding medication if you scanned a script barcode. You can also use this window to manually enter medication or change patient details.
Patient Details
This section displays patient details when you can a script or select a patient in CCD. The patient details are automatically populated with the information saved in the system. This gives front counter staff a method of verifying the patient.
If you selected the Add New option all the fields are shown blank letting you manually enter patient details.
The information shown for a patient in this section is:
| Field Name | Description |
|---|---|
| Title | Title of the patient, such as Mr, Mrs, M/s, Dr, etc. |
| Given Names | All the given names of the patient. |
| Surname | The surname or family name of the patient. If the patient is referred to by only one name, it is entered here. |
| Address | Mailing address of the patient. Multiple addresses can be defined for each patient. Select the Default checkbox to indicate which address the patient prefers as the primary method of contact. |
| Address Type | Specify the type of the address, such as home, work, other, etc. This is useful if the patient uses several addresses to receive information. |
| Phone Number and Phone Type | The phone number of the patient and the type of phone number such as mobile, home, etc. As with addresses, multiple phone numbers can be saved for a patient. The Phone Type field is used to identify the types of phone numbers associated with the patient. |
| Email address and Email Type | Email address of the patient. The email type can be personal, work, etc. |
To add extra addresses, phone numbers and email addresses to the patient,
1. Select the plus icons next to each section.
2. Enter the address, phone number or email information.
3. Tick the Default checkbox next to each to indicate the patients preferred method of contact.
4. Select the arrow icons next to address, phone number and email address to see the other information.
Medicare Details
The patient Medicare information is shown in this section. The information shown in this section includes,
| Field Name | Description |
|---|---|
| Medicare Consent | Shows if the patient has provided Medicare consent. |
| Medicare # | The patient’s Medicare number. |
| Medicare Expiry | The expiry date of the Medicare card. You do not have to specify the expiry date. |
| Medicare Given Name | The given names of the patient shown on the Medicare card. |
| Medicare Surname | The surname or family name of the patient as shown on the Medicare card. |
Entitlement Details
The concessions that the patient is eligible for is shown in this section. The information shown in this section is:
| Field Name | Description |
|---|---|
| Concession # | The concession card number of the patient. |
| Concession Expiry | The expiry date of the concession card. |
| Safety Net # | The safety net number of the patient. |
| Repat Consent | Shows the patient’s consent for repats. |
| Card Colour | Displays the repat card colour. |
| Repat # | The repat number of the patient. |
| Repat Expiry | The expiry date of the repat card. |
Other Details
This section shows additional information of the patient including,
| Field Name | Description |
|---|---|
| Date of Birth | Shows the patient’s date of birth. |
| Medical Institution | Shows the name of the medical institution. |
| Patient Type | The patient type. |
| PBS Co-Payment Discount | Shows the PBS Co-Payment discount the patient is to receive, if eligible. |
| Status | The status of the patient. The status indicates if the patient is an active patient or if the patient has been deceased or discharged. |
| Scripts Kept on file | Used to indicate if the script is to be saved for the patient. |
| Prescriber Bag Recipient |
Script Details
The Script details section displays the summarised information and medication details of the scanned script. You can choose to manually enter scripts by selecting the Add Manual Script option. For more information on see Adding Scripts to the Queue from Dispense.
If a script is scanned, all the medication included in the script will be displayed automatically, along with all the related information such as names and strength. Multiple scripts can be scanned into Queue Scripts repeatedly. This section will also automatically update with all information if you are dispensing an own repeat.
If you have opted to manually enter medications in the script the Drug Item field will be empty. You will have to manually enter the drug name and any other identifying information needed for dispensing.
All the drugs that are added are shown as new initially. If you make changes to the drug items once the script has been added to the queue the status will change. For each drug item the following can be specified:
- Generic Brand Reqested
- CMI Requested
- Receipt Requested
- Notes
Notes can be added on a per drug basis for each individual item on the script or for the whole script by using the Notes section or using the text field next to each drug, see below.
The dispensing time for the script is specified using the Script Ready Time list. The default time for the script to be ready is 30 minutes. If you change the default time using the list, the position of the script in the virtual queue will change accordingly.
Additionally, the script can be marked as urgent by selecting the Urgent option, if it is needed to be dispensed immediately.
If the patient wants to collect the script on a specific date and time the Customer Calling Back On option can be used. Use the calender to specify the date and the at field to specify the time of collection.
