If you are using the optional Front Counter program, virtual baskets will usually be recorded as collected there. You can also record virtual baskets as being collected in Dispense.
To record a virtual basket as collected from the Front Counter program:
1. Do one of the following:
- Scan the barcode on the script queue docket of the virtual basket to be collected.
- Under Scripts Out, either double‑click on the virtual basket, or right‑click on the virtual basket then choose Confirm Collected from the context menu displayed.
A confirmation pop‑up is displayed.
2. At the Confirm Collected pop‑up, choose Yes to confirm that the prescriptions have been collected by the patient or their agent.
To record a virtual basket as collected from Dispense:
1. On the Script Queue panel under Scripts Out, either double‑click on a virtual basket, or right‑click on the virtual basket then choose Confirm Collected from the context menu displayed. A confirmation pop‑up is displayed.
2. At the Confirm Collected pop‑up, choose Yes to confirm that the prescriptions have been collected by the patient or their agent.
Virtual baskets that have been collected remain in Scripts Out for the rest of the day on which they are collected, after which they are hidden.
NOTE
The same applies to virtual baskets that are sold through LOTS POS. If CCD is integrated with LOTS POS the status is automatically updated when the sale is completed through POS
